Monday, February 28, 2011

DVD News: Colin Firth's The King's Speech coming to DVD and Blu-ray April 19th!

The 4-time Academy Award Winning film, The King's Speech is coming to DVD and Blu-ray April 19th!

DVD Active has the following DVD and Blu-ray info for Academy award winning film, The King's Speech (Best Picture) starring Academy Award winner (Best Actor), Academy Award Nominee Geoffrey Rush, Academy Award Nominee Helena Bonham Carter, and .

Title: The King's Speech (IMDb)
Starring: Colin Firth
Released: 19th April 2011
SRP: $29.98 (DVD)

Further Details:
Anchor Bay Entertainment and The Weinstein Company has announced DVD ($29.98) and Blu-ray ($39.99) releases of The King's Speech for April 19th. Extra material will include an audio commentary with director Tom Hooper, a 20-minuteMaking Of The King’s Speech” featurette, archival footage of the actual King George VI, and much more.

See the attached DVD and Blu-ray artwork below:


 (source: DVD Active)

Pre-order your copy of either: standard DVD or Blu-ray on Amazon.com


 Synopsis
After the death of his father King George V (Michael Gambon) and the scandalous abdication of his brother King Edward VIII (Guy Pearce), Bertie (Colin Firth) – who has suffered from a debilitating speech impediment all his life – is suddenly crowned King George VI of England.  With his country on the brink of war and in desperate need of a leader, his wife, Elizabeth (Helena Bonham Carter), the future Queen Mother, arranges for her husband to see an eccentric speech therapist, Lionel Logue (Geoffrey Rush).  After a rough start, the two delve into an unorthodox course of treatment and eventually forge a genuine friendship.  Through this unexpected bond, the new monarch will overcome his stammer to find his voice, inspire his people, and rally the world.

Chapter 1-10 essential final exam

1
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
#refresh rate

2
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
#D

3
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
#invalid system disk

4
What characterizes spoofing?
#Making data appear to come from a source other than the actual source.

5
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.

6
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper

7
Which protocol adds security to remote connections?
#SSH

8
What is the purpose of an IRQ?
#Request information from the CPU.

9
A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office

10
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.

11
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
#Ethernet and Star

12
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer

13
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
#System Registry

14
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.

15
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
#RAID adapter

16
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

17
Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
#Wi-Fi
#Ethernet

18
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
#Uninstall and reinstall the printer driver.

19
Which network device uses a MAC address table to segment the network?
#router

20
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.

21
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.

22
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.

23
Which Registry file contains information about all software that is installed on a Windows XP computer?
#HKEY_LOCAL_MACHINE

24
A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.

25
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.

26
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
#Hibernate

27
What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC

28
Which network protocol is used to automatically assign an IP address to a computer on a network?
#DHCP

29
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.

30
Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)
#internal hard drive
#RAM

31
A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
#defrag

32
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.

33
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.

34
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
#Increase the resolution of the scanner.

35
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.

36
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
#The default gateway is not set.

37
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

38
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
#ping of death

39
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
#Disk Management

40
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.

41
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.

42
A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
#The power consumption of all devices is too much for the electrical circuit that is provided.

43
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
#NTFS

44
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
#The ribbon cable is installed incorrectly.

45
Which two types of connectors can be found on DVI cables? (Choose two.)




46
Which Windows tool should be run before upgrading the operating system?
#Ntbackup

47
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
#manufacturer's website

48
Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

49
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
#administrator

50
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
#peer-to-peer

51
What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor

52
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
#BIOS

Chapter 1-10 essential final exam

1
A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing?
#refresh rate

2
When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages?
#D

3
A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?
#invalid system disk

4
What characterizes spoofing?
#Making data appear to come from a source other than the actual source.

5
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
#BIOS reads the MBR.

6
When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? (Choose two.)
#ink cartridge
#paper

7
Which protocol adds security to remote connections?
#SSH

8
What is the purpose of an IRQ?
#Request information from the CPU.

9
A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)
#the number of wireless devices that are used in the wireless LAN
#the large number of trees that surround the office

10
When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation?
#Create a restore point.

11
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
#Ethernet and Star

12
What is the best way to fully ensure that data is unable to be recovered from a hard drive?
#shattering the hard drive platters with a hammer

13
A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
#System Registry

14
A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs?
#Cancel the jobs in the printer queue.

15
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
#RAID adapter

16
A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?
#Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions.

17
Which two technologies enable printers to be accessed by multiple network users? (Choose two.)
#Wi-Fi
#Ethernet

18
A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue?
#Uninstall and reinstall the printer driver.

19
Which network device uses a MAC address table to segment the network?
#router

20
A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception?
#Create one primary partition and one logical partition with four logical drives within it.

21
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
#The technician interrupted a number of times to ask questions.

22
A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take?
#Check the Device Manager on the user computer for hardware problems.

23
Which Registry file contains information about all software that is installed on a Windows XP computer?
#HKEY_LOCAL_MACHINE

24
A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action?
#Change the SSID that is being used on the wireless network.

25
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.)
#Disconnect the power cord.
#Remove any batteries.

26
Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop?
#Hibernate

27
What is the purpose of SCSI and RAID adapters?
#to connect storage devices such as hard disk drives to a PC

28
Which network protocol is used to automatically assign an IP address to a computer on a network?
#DHCP

29
A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next?
#Restore the data files that were backed up in preparation for the conversion.

30
Which two components normally require a laptop to be powered down and the battery removed before removing the components? (Choose two.)
#internal hard drive
#RAM

31
A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure?
#defrag

32
A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?
#The power supply has sufficient wattage to support all components inside the computer.

33
What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop?
#The peripherals can be plugged in and out without turning the laptop off.

34
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large posters. However, the quality of the images printed as posters is poor. What should the user do?
#Increase the resolution of the scanner.

35
A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
#Click on the Safely Remove Hardware icon in the system tray then on the device.

36
A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
#The default gateway is not set.

37
A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)
#Inkjet printers are less expensive than laser printers.
#The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing.

38
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
#ping of death

39
A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
#Disk Management

40
Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.)
#Reboot the laptop.
#Disconnect the peripherals.

41
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
#Run a System Restore from the last restore point.

42
A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem?
#The power consumption of all devices is too much for the electrical circuit that is provided.

43
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen?
#NTFS

44
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem?
#The ribbon cable is installed incorrectly.

45
Which two types of connectors can be found on DVI cables? (Choose two.)




46
Which Windows tool should be run before upgrading the operating system?
#Ntbackup

47
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
#manufacturer's website

48
Where can a user change the idle time after which a laptop will switch to standby mode?
#Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.

49
A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software?
#administrator

50
A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
#peer-to-peer

51
What do the terms refresh rate, interlace, and aspect ratio explain?
#image properties of a monitor

52
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC?
#BIOS

IT Essential chapter 10 Questions and answers

1   
When dealing with an angry customer, which two things can a technician do to resolve the problem? (Choose two.)
    #Allow the customer to explain the problem, possibly dispelling some of the anger.
    #Sympathize with the customer's problem.
   
2   
A customer calls to complain that another technician was rude to them. In the past, the technician has received many complaints about rudeness regarding this coworker. How should the technician handle this complaint?
    #Listen to the complaint, apologize for the incident, and then offer to help the customer.
   
3   
A technician receives a call from a customer who is too talkative. How should the technician handle the call?
    #Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.

4   
Which three items are commonly parts of a service level agreement (SLA)? (Choose three.)
    #supported software
    #diagnostic procedures
    #service location
   
5   
Which three pieces of information should be given to the next technician when transferring a customer? (Choose three.)
    #your name
    #ticket number
    #customer name
   
6   
Which three tasks are commonly carried out by a level-one technician? (Choose three.)
    #document all information on the work order
    #prioritize the problem
    #gather information from the customer

7   
The technician begins diagnosing a problem by asking an experienced customer to visit a troubleshooting Web site. The customer becomes angry because she feels this could be done without calling the technician. What should the technician do?
    #Explain how the Web site can be used by both of them during the call to quickly eliminate problems.

8   
A technician wants to apply for a job in a call center for a computer repair service. Which two characteristics are desirable for this type of position? (Choose two.)
    #possess good listening skills
    #display professional behavior at all times
   
9   
A customer calls to report a computer problem. Which two actions can the technician use to establish a good rapport with the customer? (Choose two.)
    #Allow the customer to speak without interruption.
    #Refer to the customer by name whenever possible.

10   
What are three guidelines for beginning a call with a customer? (Choose three.)
    #Determine the level of knowledge that the customer possesses about computers.
    #Use brief communication to establish a one-to-one connection with the customer.
    #Call the customer by name.

11   
Which three techniques should be used to successfully deal with a talkative customer? (Choose three.)
    #Politely interrupt to refocus the customer.
    #Gather as much information as possible while the customer is talking.
    #Allow the customer to talk for one minute and then ask closed-ended question to regain control of call.

12   
Which two approaches are recommended when dealing with customers on the telephone? (Choose two.)
    #Be positive.
    #Look for alternative ways to help the customer.
   
13   
While a technician is listening to a lengthy explanation of a problem, the technician identifies the solution to the problem. How should the technician proceed?
    #Wait until the customer has finished speaking, and then explain the possible solution.
   
14   
Which two techniques should be used when dealing with an inexperienced customer? (Choose two.)
    #Use simple step-by-step instructions.
    #Speak in plain terms.

15   
What is the recommended way to place customers on hold?
    #Ask and wait for permission before placing customers on hold.

16   
Which issue is an example of an exception to an SLA that should be escalated to a manager?
    #A customer wants two new computers added to the existing SLA without additional cost.
   
17   
Which three relaxing techniques can help relieve the stress caused from helping customers in a call center? (Choose three.)
    #Go for a quick walk.
    #Listen to soothing sounds.
    #Practice relaxed breathing.
   
18   
Which two guidelines demonstrate proper netiquette? (Choose two.)
    #Begin each e-mail with an appropriate greeting.
    #Avoid replying to "flames".

19   
A technician is trying to calm an angry customer. What is the best approach?
    #Maintain a positive tone of voice and offer to help solve the problem.
   
20   
A technician is talking on the telephone to an angry customer who is unhappy with previous service. How should the technician calm the customer?
    #Listen carefully and attempt to solve the customer's problem.